“I thought your Sept edition of Cloudnine was very uplifting ” Maria Sanz

What a well worded letter. I have spent all my working life in writing and I know how to write a letter that compels people to respond.

“Thank you for your support over the last 12 months.”

“I really appreciated the additional support and advice. Your staff were very friendly and supportive and it made my membership more personal, which was good”